Why is my phone getting hot while charging?

In hot summer weather, your phone may get warmer during use or while charging with a power bank. If it overheats, stop charging and let it cool before use. Cases thicker than 0.1" (2.5 mm) or using your phone while charging may also increase heat.

Why is wireless charging slower than wired charging?

Wireless charging uses coil coupling, which is typically less efficient than wired charging at the same power output. For faster charging, use the included cable to prioritize wired charging or minimize phone usage.

What do the flashing lights mean on the power bank, and how can I use the stand feature alone?

The power bank has four white battery indicators and one blue for wireless charging. White lights show charging status and stay on until the power bank is fully drained. To use the stand alone, double-tap the button to disable wireless charging.

Can the built-in cable and wireless charging be used at the same time?

Yes. When both wired and wireless charging are active, wired charging is prioritized and wireless charging is disabled. To use both at the same time, press the button twice to reactivate wireless charging (total power will be reduced)

Why does my power bank take so long to recharge?

Avoid using a charger with 5V/1A (5W) or lower output; instead, use one that supports 20W PD or higher. Also check for any foreign objects in the magnetic charging area, as they may trigger the wireless charging switch and cause abnormal recharging.

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